Returns & Exchanges
Due to the perishable nature of our artisanal dark chocolates, we are unable to accept physical returns; however, we are committed to ensuring your complete satisfaction with every purchase. If your order arrives damaged or fails to meet our luxury standards, we will provide a complimentary replacement or a full refund within 14 days of delivery.
Inspect Your Order
Upon arrival, please carefully examine your Velour chocolate collection for any signs of transit damage or temperature-related issues.
Document the Issue
Capture clear photographs of the packaging and the product to help our quality assurance team understand the nature of the concern.
Contact Concierge
Email our customer care team at [email protected] with your order number and the attached documentation of your grievance.
Resolution Delivery
Once reviewed, we will expedite a fresh replacement to your address or process a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing